Frequently Asked Questions

  • What is a list of feature codes I can use?

    Call Forwarding

    For more information about Call Forwarding, read How do I update Call Forwarding via a Nationwide Telecom phone below.

    Note: The following call forwarding codes will not work if incoming calls ring multiple phones simultaneously. If you need to forward a phone number configured to ring multiple phones, then you must submit your request.

    • Call Forward Unconditional = *72 + phone number to forward calls too + #
    • Call Forward Unconditional Deactivate = *73#
    • Call Forward Busy = *90 + phone number to forward calls too + #
    • Call Forward Busy Deactivate = *91#
    • Call Forward Unavailable = *52 + phone number to forward calls too + #
    • Call Forward Unavailable Deactivate = *53#

    Miscellaneous

    On-Demand Call Recording = *1# (See Documentation Before Using) Read How do I use On-Demand Call Recording below.

    • Verbose Echo Test = *43# (Portal Test)
    • Brief Echo Test = 430# (Border Test)
    • Speak Your 4 Digit Extension Number = *65#
    • Speak Your 7 Digit Extension Number = 650#
    • Speaking Clock = *60#
    • My Voicemail = *97#
    • Voicemail For A Different Extension = *98#
    • Speed Dial Setup = *75#
    • Speed Dial Use = *0 + speed dial slot (see *75)
    • Enable Do Not Disturb = *78#
    • Disable Do Not Disturb = *79#
    • Enable Call Waiting = *70#
    • Disable Call Waiting = *71#

    You may also use some more advanced dial options:

    • 28346# will play a test audio file
    • 3863# is a DTMF test mode
    • 732673# will allow you to record an audio file for the Support Department

    Boss Whisper: 3 + extension will allow one staff member to broadcast/talk to another staff member while they are on the phone without the third party hearing the broadcast. Most commonly used by secretaries or receptionists allowing them to let their boss know when another call is waiting.

    Voicemail Transfer: If you would like to transfer a call directly to an extension’s voicemail box then dial ##* followed by the 4-digit extension + # (for example… transferring to extension 9999 would be ##*9999#)

    Floor Monitor: 4 + the extension you would like to whisper too.

    Check Pay Per Minute Balance is 225# (or 225+SEND for Softphones)

    Intercom: 80 + 4-digit extension number you would like to reach + #Page All Phones On Account: Dial *80 + the first 2 digits of your extension number + #

  • How do I update Call Forwarding via a Nationwide Telecom phone?

    Please note the instructions below will not work for calls ringing multiple phones. If incoming calls to your company ring multiple phones, then please submit a request including the Nationwide Telecom phone number you would like forwarded and the phone number(s) the calls should be forwarded too. Our Helpdesk will be happy to setup a Toggle Code to forward and un-forward calls to the number(s) provided.

    If you would like to forward calls to a cell phone or home phone without ringing the desk phone first, then follow these instructions:

    • Call Forward = *72 + phone number to forward calls too + #
    • Call Forward Deactivate = *73#

    If you would like to ring the phone for 3 rings before forwarding calls for a specific extension, then follow these instructions:

    • Call Forward Unavailable = *52 + phone number to forward calls too + #
    • Call Forward Unavailable Deactivate = *53#

    If you would like to forward calls for a specific extension when the extension is busy then follow these instructions:

    • Call Forward Busy = *90 + phone number to forward calls too + #
    • Call Forward Busy Deactivate = *91#

    If you have questions about any of these instructions, please submit a request and a member of our staff will be happy to assist you.

  • How do I use On-Demand Call Recording?

    In order to use the On-Demand Call Recording feature simply dial *1 from your Nationwide Telecom phone while the call is in progress. Upon dialing *1 all participants of the call should hear a beep tone indicating the call recording has started. The finished call recording should be emailed too you in MP3 format within 2 minutes of disconnecting the call.

    There are some limitations of this service:

    • Only calls made to or from the Public Switch Telephone Network are recorded.
    • Calls forwarded to cell phones and home phones are not recorded (even if you hear the beep indicating the callis being recorded).
    • Nationwide Telecom is still troubleshooting callrecordings for calls transferred between extensions.

    You must enable Email Notification of Voicemail on your extension. All On-Demand Call Recordings are emailed to the address configured on your extension. How do I receive my voicemails in my email inbox below explains this in detail.

  • How do I receive my voicemails in my email inbox?

    The feature allowing customers to receive a copy of their voicemail via email is called Email Notification of Voicemail. These instructions will explain how to enable Email Notification of Voicemail.

    Please note many email systems do not permit the sending of automated messages. Microsoft (including Hotmail and Outlook.com), Yahoo, GoDaddy, AT&T consumer email services (including Prodigy.com, Prodigy.net, att.com addresses) or any other sub- standard mail services will automatically delete or restrict delivery of automated messages. Customers are wholly responsible for troubleshooting delivery of automated notifications from Nationwide Telecom systems. Customers experiencing difficulty receiving automated messages must contact their email hosting company for assistance.

    • You will be presented a list of portals. The portal you are searching for is the first 3 digits of your account number. If you do not know your account number, then please submit a request.
    • Click the Voicemail, Call Logs & Phone Settings link to the right of your portal number.
    • You will be prompted to login to your extension. Enter your 4-digit Extension number into the first field, Voicemail Passcode into the second field then click SUBMIT. If you do not know your voicemail passcode, please submit a request.
    • Click SETTINGS from the left hand menu.
    • Next to the field labeled EMAIL ADDRESS check the box labeled ENABLE.
    • Enter your email address into the EMAIL ADDRESS field.
    • Check the box labeled ATTACH VOICEMAIL TO EMAIL if you would like to receive a copy of your voicemails in MP3 format with your when someone leaves a message.
    • Click the UPDATE button.
    • The call must be in progress to begin the call recording. Dialing *1 before the call is connected or after the call is disconnected will not start recording the call. Listen for the BEEP tone to confirm call recording has started.
    • Call recording begins when pressing *1. Pressing *1 will not record any audio prior to the beep confirmation.
    • Dialing *1will not start or stop calls recorded via the Automatic Call Recording If Automatic Call Recording is enabled on your account, then this feature will not modify the Automatic Call Recording behavior.

    Customers with any other questions should submit request for assistance.